About Us

Engagement – Customer Service

“After 40 years of service and advocacy to become a trusted community resource and market influencer!”

Our Services in Brief

Data Intake Processing Analytics

Our flagship breakfast servers as one of our consumer survey and polling data collection sites. Cataloging and processing of the data also includes tax-based service delivery ratings. Cataloging and processing the data revolves around private and public sector customer service. As part of our chain of care we constantly update our customer information. 

Data Intake Processing Analytics

Our flagship breakfast servers as one of our consumer survey and polling data collection sites. Cataloging and processing of the data also includes tax-based service delivery ratings. Cataloging and processing the data revolves around private and public sector customer service. As part of our chain of care we constantly update our customer information. 

Cell Phone Advocacy

Cell Phone Advocacy is part of our consumer affairs and complaints processing initiative. Rapid response teams are being formed to respond to various scams, and consumer abuses from the private, political and service sectors.

Cell Phone Advocacy

Cell Phone Advocacy is part of our consumer affairs and complaints processing initiative. Rapid response teams are being formed to respond to various scams, and consumer abuses from the private, political and service sectors.

Influencing End Users & Analytics

We use all forms of audio, digital, and video messaging to reach our core market. We use analytics from our polling, consumer surveys, census data, as well as other sources like Nielson reports and other credentialed sources. 

Influencing End Users & Analytics

We use all forms of audio, digital, and video messaging to reach our core market. We use analytics from our polling, consumer surveys, census data, as well as other sources like Nielson reports and other credentialed sources. 

Since 1984, Charity Productions’ mission has been gathering data and field testing, and surveying consumers in zip codes labeled hard to serve for four decades.

We have concluded that poor customer service, limited advocacy, and traditional bureaucratic practices have resulted in, gross inequities toward specific zip codes. Over time these practices provided fertile fields for unregulated predatory practices by public and private providers.

“As we prepare for the next twenty years, Charity Productions’ deep understanding of these inequities in tax-based service problems has reached the classification of targeted malpractice. We reach this conclusion through evidence-based research and field testing.

Meeting people’s needs.”

— Charles X White

evolving Proof of Concept  and research

Since 1995, Charity Productions has sought comprehensive answers to questions regarding the repeated disparity gaps in all quality-of-life matters after 100 years of research. What solutions could reduce the cycle of inequities? Between 1995 and 1998, the Kerner Commission Report became part of our source materials. This document identified the cause and effect of social disparities that erupted in social unrest. The report provided recommendations to fix or reduce the spread of tax-based service gaps, but the commission’s recommendations still need to be implemented. 

During the same period, Charity Productions convened a meeting hosted by Dr. Jack Daniels, President of Houston Community College Central Campus. Invited universities were Texas Southern, St. Thomas, the University of Houston, Rice University, and the University of Texas Health Science Center. Attending representatives were Dr. Obidike Kamau, TSU, Dr. James Anderson, U of H, Dr. Roland Smith, Rice University, and an unnamed professor from UTHSC. During this discovery period, the value of scientific methods or academic rigor took on a deeper meaning. The long-term objective involves connecting synchronizing strategies at the subdivision level, attached to end users’ conditions. We built our hub with public health and safety categories, followed by adding other quality-of-life categories, such as education, employment, and more, as identified. 


Measurably closing service gaps for people defined as underserved or vulnerable warrants blending rigor and non-traditional methods has benefits. Marketing companion strategies such as the National Incident Management System, NIMS, Evidence-Based Research, Anchor Institutions, and Community Participatory Research are essential to achieving measurable results. From 2007 to 2023, Charity participated in several fact-finding projects, initiatives, and trainings that aimed to solve the service gap dilemma. 


One project with TAMU began in 2017, and residents from 14 zip codes attended the Community Partnership Xchange Breakfast. Attendees participated in an SF 12 study by J. Horney and Dr. G Sansom, TAMU—mental health stability after a disaster. An article in Scientific American Magazine captured the results of the SF12 study in 2021 & 2022. Reducing or breaking the cycle of service gaps would be monumental. Our field-testing living labs have residents who are hostages to decades of layered compound crisis conditions. A dysfunctional delivery system that defines the people and situations as underserved or vulnerable seems to be losing ground in the process.   


After forty years of field trials and experiments, Charity received a grant from the National Academies of Sciences, Engineering, and Medicine in 2023. The NAS and other grants will accelerate the implementation of programs that can build capacity while reducing service gaps.  

Disaster Mitigation

An overlooked aspect of the planning P does not transcend as higher priority in the prevention cycle which is the mitigating threats. Senator Ron Johnson stated $1 dollar spent on mitigation saves $4 to $6 dollars in costs. The surge of unnatural and natural disasters has reached saturation status. This condition should force us to reimagine and reverse engineer methods and create new tools in our toolboxes that reduces complicated displacement conditions, public policy gaps, and shortsighted unintended consequences

Expanded Services

As Charity Productions’ understanding of unmet needs in Houston’s historically underserved communities our mission grew and now includes aiding these communities in both mitigating and recovery processing.
Shopping cart
Sign in

No account yet?

Start typing to see products you are looking for.